Warranty, exchange, return

These rules apply to all products presented on the website.

Warranty service

In the consumer goods industry, warranty service plays a vital role in ensuring customer satisfaction and peace of mind. It is very important to understand the terms and conditions set out in the warranty card to take full advantage of this service.

1. Validity and coverage:

Warranty service is provided exclusively during the warranty period specified in the warranty card. The warranty period for all Scanteh products is 12 months from the date of purchase. To take advantage of the warranty service, you must keep the warranty card for the entire period and comply with the product's operating conditions. This service includes free repairs at the Scanteh service center, subject to the specific warranty limitations specified in the device documentation.

2. Transportation and repair period:

When applying for warranty service, it is important to remember that the buyer bears the cost of transporting the defective product to the service center. The duration of the warranty repair depends on the complexity of the required repair, but cannot exceed 30 days. In cases where the service center is unable to perform the necessary repairs, the product is sent to the manufacturer to resolve the issue. For this period, the buyer is provided with similar temporary equipment, which must be returned after the repair is completed. It is important to take full responsibility for the product entrusted to you for temporary use.

3. Cases not covered by the warranty:

It is important to understand that the manufacturer is not obliged to provide warranty service, and the products are not subject to such service under certain circumstances, in particular:

Absence of a warranty card and/or a certificate of completion.
Absence of the consumer's signature.
Violation of the integrity and completeness of the product.
Failure to comply with the installation and/or operating instructions.
Mechanical damage or presence of foreign objects, liquids, insects, dust, dirt, etc. inside the product.
Violation of seals, stickers or serial numbers of the manufacturer by the consumer, as well as damage caused by intentional or erroneous/accidental actions of the consumer (due to ignorance, etc.).
Unauthorized intervention or repairs carried out by yourself or representatives of other companies.
Damage caused by non-compliance with technical standards in power supply networks, including voltage fluctuations or accidents.Відсутність гарантійного талона та/або акту виконаних робіт.

4. Responsibility to consumers:

It is important to note that if the product fails due to the consumer's fault, the right to warranty service is lost. It is extremely important to take proper care, follow the product instructions and ensure responsible use.

Rules for exchange and return of goods

The process of exchanging or returning goods is regulated by the Law of Ukraine "On Protection of Consumer Rights". If you need to make such a transaction, you have a grace period of 14 days from the date of purchase. However, certain conditions must be met in order to exchange or return the device:

compliance with the 14-day calendar period from the date of purchase
have a valid sales receipt
the goods must be in perfect condition, in the original packaging,
the product must not have any traces of use
the goods must be in a complete set
the presence and integrity of all seals, labels, protective films

It is worth noting that if the product you want to replace has a higher price, you will have to pay the difference in price. Conversely, if the new product has a lower price, you will receive a refund of the difference.

To ensure the accuracy of the technical characteristics of the goods, a technical examination may be carried out at a specialized service center.

Careful adherence to the above recommendations guarantees a smooth and fast exchange and return process

Scanteh Company appreciates your choice of our products and is committed to providing reliable and efficient warranty service. By following the terms and conditions outlined above, we endeavor to ensure that all of our devices operate smoothly and satisfactorily.

For any additional assistance or inquiries related to warranty service, please contact our service department at +38 /066/ 360-74-94. Alternatively, you can also request information by sending an email to info@scanteh.com